Grievance Redressal Process
At Beyond The Punchlines, we consider user satisfaction by redressing the user’s grievances at the highest priority with the best available dilemmas.
Users can communicate us for any query/grievance through the below steps:
Level 1: All the users, having grievances concerning any service or otherwise shall write a mail at newnormalconcepts-[at]-gmail-[dot]-com to ensure timely recording and verification of the grievance.
Our respective person shall revert within 3 working days redressal of such complaint/query.
Level 2: In case, the user is not convinced with the response, the grievance can be escalated to the Compliance Officer at support-[at]-beyondthepunchlines-[dot]-com and he/she shall ensure to resolve the grievance within 2 working days.
Level 3: If the user is still not satisfied with the decision offered on level 1 & 2 then he/she can escalate the matter with the info-[at]-beyondthepunchlines-[dot]-com.
Users are requested to obey the above mechanism and hierarchy systems for the smooth treatment of problems and timely resolution.
Users are also requested to keep Level 1 & 2 in the loop in each of their mail or else their issues will go unaddressed.
Please note: In case user marks a copy of the Email to all the levels (1,2,3), it will not be recognized as escalated matter, it shall, in any case, start from level 1 and only in case of a separate mail after expiration or reply from the past level shall the grievance be considered at next level.